Block.io does not have access to your PIN or Mnemonic credentials since these credentials are necessary to access your funds.
This means your PIN is not the same as you remember it, or your browser is not processing data properly.
Browsers can misbehave if you have installed browser extensions that interfere with user inputs. Please remove them before you try again.
If you have your Secret Mnemonic, you can reset your PIN at the Settings page. Simply enter your Mnemonic exactly as you have it written down (no leading/trailing whitespaces or other extra characters), and then enter a new PIN, re-enter it, and then confirm change of your Secret PIN.
Please note that changing your Secret PIN changes your Mnemonic as well. You need to write down the new Mnemonic in case you lose your PIN again.
Good. You can use another wallet software to access your funds with the private keys. A reference sweep script is provided here.
As is stated clearly when you create your account, you will be unable to access your wallet funds until you remember/regain access to your PIN or your Mnemonic. Block.io cannot assist with lost credentials, since we do not know these credentials for any account.
Do not deposit any funds into your wallet if you do not have your PIN and Mnemonic. Your account is unusable without these credentials.
This is not possible since your PIN encrypts your private keys. The public keys from that data are necessary to generate addresses.
If you have never created a PIN, you will always be asked to create a new PIN first. Addresses cannot be generated before you create a Secret PIN.
Lost your PIN? Click Here